Handling Unplanned Work

A fantastic article showing Agile in practice. Here are a few things that stood out to us:   – “Things don’t always proceed as planned. People discover a piece of work isn’t as simple as they’d thought. People make mistakes. People get sick and miss time...

“Urgency Bias” Undermines Efficiency

We often work with teams that have trouble triaging requests that come in: – Is it urgent and we have to down tools? – Can we schedule it into this sprint? – Can we plan for it in our next sprint? – Could it just be added to the backlog? This...